Computing Consultancy > Business Services > Service Review

Paget's consultants have experience across the range of ITSM functions. We understand how the quality of management information has a huge impact on the ability of an organisation to deliver services. Some examples of ITSM practice where we often identify shortcomings and work with clients to make improvements:

Governance

Frequently we find that IT organisations are not meeting the expectations of stakeholders regarding the services that are provided, the cost of those services, and the capability to change those services at pace.

We can introduce practices which bring the IT SM organisation and the business back together, so they can cooperate more effectively, improving and transforming services at a pace which meets the needs of the business and is within the limitations of what can be achieved by ITSM teams.

Strategy

What is the right solution? What services to deliver in-house or on-premise? We are able to provide an independent view of the "right" answer to what should be run n terms of software, infrastructure, data, processes and the sequence of events to deliver an improved mix of those.

Resource Capacity and Capability

We know that individuals are usually highly motivated and yet somehow the teams can lose focus over time. This is frequently due to high workloads and urgent requests for action. Our analysts can work with your team to improve ways of working and so refocus day to day activity on what is effective and added value to the IT organisation and the wider business.

Management Information

Good quality MI underpins effective ITSM. Our analysts recognise when data is being effectively collected and suitably structured to support decision making. Where improvements are necessary, they will initiate improvements and lead be example to ensure that improvements are properly adopted.

Demand Management

Demand management is closely linked to the governance and funding framework that determines the relationship between an ITSM organisation and the business that it serves. We are able to introduce effective demand management processes and also suggest how to improve frameworks, and so enable an IT organisation to be transformed from being only being a cost centre into a valued partner in the delivery of the wider business.